I knew it. I knew this phone thing was going to be a nightmare. Comcast came today and they couldn't install it either. I don't know why this has been so impossible. So, attempt #3: The comcast guy told me to get a vonage account. You buy the device that connects into your DSL and bingo, you supposedly get phone service. I activated the phone service and am paying for the package with unlimited long distance. So, I'll give you my new number when I hear with my own ears that I have a working line. They're overnighting the box. Of course after I ordered it I realized that I could have bought the box locally. Oh well, what's a days difference at this point.